Frequently asked questions
Payment, delivery, tracking, returns and vendor questions.
How do I pay for my order?+
Choose Airtel Money, MTN Mobile Money, Visa, Mastercard, bank transfer or cash on delivery at checkout. Payment is arranged with you once the order is confirmed — no card details are taken on the site.
How long does delivery take?+
Standard delivery is 3–5 working days nationwide. Express is 1–2 days, and same-day delivery is available inside Lusaka. Delivery charges are shown before you confirm.
Is delivery ever free?+
Yes. Orders above the free-delivery threshold shown in your cart ship at no extra standard delivery cost.
How do I track my order?+
Sign in and open your account to see live status, or use the Track Order page with your order number and email.
Who am I buying from?+
Every listing shows the vendor selling it. All vendors are verified by our team before their store goes live.
Can I return an item?+
Yes — see the Return Policy for the window, condition requirements and how to start a return.
How do I sell on MicroDigital Store?+
Apply through the vendor programme. Once approved you get a dashboard for products, pricing, stock and sales.
Are prices in Kwacha?+
Yes. All prices, delivery charges and VAT are shown in Zambian Kwacha.
Still stuck? Contact our team →