Return policy
What can be returned, when, and how to start.
Return window
You may request a return within 7 days of delivery for most products, provided the item is unused, complete and in its original packaging with all accessories.
Faulty or damaged items
If an item arrives damaged or develops a fault covered by its warranty, contact us as soon as you notice. Faulty items are repaired, replaced or refunded at no cost to you, in line with the manufacturer's warranty.
What cannot be returned
- Software licences and digital keys once activated
- Consumables such as opened ink and toner
- Items damaged by misuse, liquid or unauthorised repair
How to start a return
Contact our team with your order number and a short description of the issue, including photographs where relevant. We arrange collection or advise the nearest drop-off point. Start a return →
Refunds
Approved refunds are paid back through the method used for the order, usually within 7 working days of the returned item passing inspection. Delivery charges are refunded only where the return is our fault or the vendor's.